Embracing a new information technology management philosophy at city hall - grounded in citizen centricity, investment and proper governance - offers tremendous opportunity to transform how the city operates. The task force recommendations contained in this report offer the potential to:

• Break the current tax-to-grow cycle
• Increase citizen and business satisfaction with services
• Deliver more services while reducing costs
• Promote citizen involvement with government
• Showcase Ottawa as the technology leader it aspires to be
• Enhance the environment by reducing waste and energy consumption

Despite its ambitious goals, this report is not the stuff of dreams. All the initiatives considered were reviewed to ensure that they make economic sense. Everything included in this report can be justified to taxpayers. All the report’s recommendations are based on successful implementations of existing technology, often in municipalities similar to ours. All the examples referred to in the report can be realistically implemented in Ottawa.